Warranty Policy
At Perlina Jewelers (Perlina Inc.), we take pride in offering high-quality products and ensuring customer satisfaction. To provide peace of mind to our valued customers, we have established the following warranty policy for our jewelry, handbags, sunglasses, and watches:
1. Warranty Coverage
a. Jewelry:
- All jewelry items purchased from Perlina Jewelers are covered by a limited warranty against manufacturing defects.
- The warranty period for jewelry is 12 months from the date of purchase.
- This warranty covers issues related to craftsmanship, materials, and manufacturing defects.
b. Handbags:
- All handbags purchased from Perlina Jewelers are covered by a limited warranty against manufacturing defects.
- The warranty period for handbags is 12 months from the date of purchase.
- This warranty covers issues related to stitching, hardware, and material defects.
c. Sunglasses:
- All sunglasses purchased from Perlina Jewelers are covered by a limited warranty against manufacturing defects.
- The warranty period for sunglasses is 12 months from the date of purchase.
- This warranty covers issues related to frame defects, lens defects, and other manufacturing flaws.
d. Watches:
- All watches purchased from Perlina Jewelers are covered by a manufacturer’s warranty.
- The warranty period for watches may vary depending on the brand and model.
- Please refer to the specific warranty information provided by the watch manufacturer for details on coverage and duration.
2. Warranty Exclusions
The following situations are not covered by our warranty policy:
a. Damage caused by accidents, misuse, negligence, or improper care.
b. Normal wear and tear, including scratches, dents, and fading of materials.
c. Loss or theft of the product.
d. Alterations, repairs, or modifications made by unauthorized third parties.
e. Damage resulting from failure to follow product care instructions provided by Perlina Jewelers.
f. Damage caused by exposure to harsh chemicals, solvents, or excessive heat.
3. Warranty Claim Process
a. To initiate a warranty claim, please contact our customer service team within the warranty period.
b. Provide your original proof of purchase (receipt or invoice) when contacting customer service.
c. Our customer service team will guide you through the warranty claim process, including any necessary documentation and shipping instructions.
d. Depending on the nature of the warranty claim, we may repair, replace, or provide store credit for the defective item at our discretion.
e. Please note that the customer may be responsible for shipping and handling fees associated with warranty claims.
4. Non-Warranty Repairs
For issues not covered by the warranty policy, we offer repair services for a fee. Our customer service team can provide further details on the repair process and associated costs.
5. Limitation of Liability
a. Our warranty policy is limited to the repair, replacement, or store credit for the defective product as determined by Perlina Jewelers.
b. Under no circumstances shall Perlina Jewelers be liable for any indirect, consequential, or incidental damages arising from the use of our products or services.
6. Governing Law and Jurisdiction
This warranty policy shall be governed by and interpreted in accordance with the laws of New York State, United States. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New York State, United States.
Please, for more information contact Perlina Jewelers customer care team.