Shipping and Delivery Policy
Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.
You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your ordergets to you on time. From the Secure Checkout page you’ll see your item description, price and delivery timing.Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
At Perlina Jewelers, we strive to provide a seamless and reliable shopping experience for our customers. To ensure prompt and secure delivery of your jewelry purchases, we have established the following shipping and delivery policy:
1. Shipping Destinations
a. We offer shipping services to customers within the United States and worldwide where our online store is accessible.
b. If you reside outside the designated shipping destinations, please contact our customer service team for further assistance.
2. Order Processing Time
a. Upon receiving your order, our team will process it within 3 business days.
b. Please note that orders placed on weekends or public holidays will be processed on the following business day.
c. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding.
3. Shipping Methods and Estimated Delivery Time
a. We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 5 to 7 business days.
- Express Shipping: Estimated delivery within 2 to 5 business days.
- Please note that the actual delivery time may vary depending on the destination and other factors beyond our control.
b. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.
c. For orders exceeding a certain value or other specific criteria, we may require a signature upon delivery for security purposes.
4. Shipping Charges
a. Shipping charges are determined based on the destination, shipping method selected, and the total weight of the package.
b. The shipping charges, if applicable, will be clearly displayed at the checkout page before you finalize your purchase.
5. Customs and Duties
a. For international orders, customs and import duties may be levied by the destination country.
b. Any additional charges for customs clearance are the responsibility of the customer.
c. We recommend contacting your local customs office for further information on applicable duties and taxes.
6. Order Tracking
a. You can track the status of your order by using the tracking number provided in the shipping confirmation email.
b. Alternatively, you can log in to your account on our website and navigate to the order history section to track your shipment.
7. Shipping Issues and Lost Packages
a. In the event of any shipping issues or if your package does not arrive within the estimated delivery time, please contact our customer service team for assistance.
b. We will work with the shipping carrier to investigate and resolve the issue promptly.
c. In the rare case of a lost package, we will initiate a claim with the shipping carrier and take appropriate action to ensure customer satisfaction.
8. Change of Shipping Address
a. To ensure accurate and timely delivery, please double-check your shipping address before finalizing your purchase.
b. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible.
c. We will do our best to accommodate your request, but please note that any changes made after the order has been shipped may incur additional fees or delays.
9. Shipping Restrictions
a. Certain items, such as products containing precious gemstones or materials, may have specific shipping restrictions due to legal or safety reasons.
b. If your selected item falls under any shipping restrictions, our website will notify you during the checkout process.
c. We apologize for any inconvenience this may cause and appreciate your understanding.
Please note that this shipping and delivery policy may be subject to change. We recommend reviewing the latest policy on our website or contacting our customer service team for any updates or clarifications.