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Perlina Jewelers Reviews
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Return Policy
At Perlina Jewelers, we strive to fulfill every purchase with complete satisfaction, however, we understand that sometimes a refund may be required. Please, check our return policy below:
1. Discount Application
Discounts cannot be combined. This includes the 15% new customer discount, which is only applicable to full-price items.
2. Sales with more than 30% discounts
Any single item being purchased with a discount of more than 30% is considered to be a final sale. These items are not eligible for exchange and return.
3. Full-Price Items Returns
Our jewelry store accepts returns of full-price items within 14 days from the purchase date. To qualify for a return, the following rules must be met:
- The item must be in its original condition, with no signs of wear, spoil, or any other damage.
- All the authentic tags must be attached.
Items that do not meet these rules might not be eligible for return.
4. Discounts Range of 25-30%
Any item purchased within a discount range from 25% to 30% is eligible for return. However, the return is only eligible for exchange or store credit. Refunds to the original payment method are not available for such items.
5. Website Transactions Only
All purchases must be accomplished via the Perlina Jewelers’ website. We do not accept payments or process transactions over the phones or any other devices.
6. Refund Process
Once your return is received and inspected, you will be notified. If approved, your refund will be processed using your original payment method. Please, allow time for the refund to reflect in your account, depending on your bank’s processing time.
7. Shipping Returns Responsibility
Customers are responsible for covering the cost of shipping and insurance for returned items. We recommend you use a trackable shipping service to ensure your return reaches us safely.
For more information and further inquiries, please contact Perlina Jewelers customer support team.